|Service|Supported Products|Workshop|

Technology

PPL achieve unparalleled field service efficiency and customer service through the extensive use of technology.

Our ground breaking call management system enables us to monitor accurately engineer workloads and call escalation and provides real time automatic feedback to our customers via E-mail or fax.

The system allows us to report accurately on parts usage so that we can maintain the appropriate spares holdings either in main stores or the field, thus improving service delivery to our customers.

By integrating mobile field communications directly with our call management system, our call controllers can log and dispatch calls in seconds with engineers updating the system remotely as the call progresses.